OCM - Phase 2: Making the Change

While you are in the throes of a change effort, following an Organizational Change Management Framework will keep the project on track. Here is a look at the second phase in our OCM Framework. 

​Be sure to check out our blog on Phase 1: Planning the Change.

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​Assuming you performed a well-executed Planning Phase, you would have identified who will be affected, what will change, and how they will change. Now you can move forward with the steps in Phase 2, MAKING THE CHANGE:

COMMUNICATION

• Communicating about the “Case for Change,” and following the Stakeholder Engagement and Communications Plans

MEASURING

• Tracking, Measuring & Communicating the progress of the change (using KPIs, gap analyses, Dashboards, etc.)

MANAGING PEOPLE/SKILLS ISSUES

• Working with HR to make sure that job descriptions are updated, hiring plans are developed, and training is arranged

CONTINUOUS IMPROVEMENT

• Finally, it is critical to ensure that any feedback is funneled to the right individuals that can resolve issues or tweak the change effort. An example of a tweak might be around training needs – should there be more or less training than originally planned?

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This phase is typically the longest and needs to be executed repetitively throughout the effort to ensure consistent communication, measurement, and improvement.  Note that making the change is necessary but not sufficient; you will need to continue to reinforce the change to ensure adoption. 

What elements are most critical to you when your organization is making a change?