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  • Home
  • About
  • Services
    • Strategy
    • Technology Optimization
    • Operational Excellence
  • Method
    • Case Studies
    • Thoughtware
  • Community
  • Careers
  • DID YOU KNOW?
  • Contact

THE TRUST INDEX

Planning for and managing change is essential to successful transformative business changes regardless of whether they are small or large.  Equally important is trust between team members going through the change. 
Our Trust Index helps you identify areas where there is a breakdown of trust so
​you can address it proactively to ensure successful change.
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When your organization tackles a transformation, trust between your employees, within and between your teams, with stakeholders and customers, is critical to your organization’s ability to effect timely and successful change.

ProcureVision’s Trust Index measures employee “trust” relative to their leaders, peers, customers, and teams. Based on findings from this short survey, an organization can:
  • Identify areas where “trust” needs to be built, enhanced, or capitalized-upon,
  • Anticipate and plan for change by understanding their employee’s perspectives, and,
  • Monitor employee “engagement” throughout a change effort.
When your organization tackles a transformation, trust between your employees, within and between your teams, with stakeholders and customers, is critical to your organization’s ability to effect timely and successful change.

ProcureVision’s Trust Index measures employee “trust” relative to their leaders, peers, customers, and teams. Based on findings from this short survey, an organization can:
  • Identify areas where “trust” needs to be built, enhanced, or capitalized-upon,
  • Anticipate and plan for change by understanding their employee’s perspectives, and,
  • Monitor employee “engagement” throughout a change effort.

According to Richard Barrett, trust is paramount to maximizing the functionality of a group of people. “To build a strong team there has to be a high level of trust.” “Trust increases the speed at which the group is able to accomplish tasks and takes the bureaucracy out of communication.” Stephen Covey has said, “Trust always affects outcomes – speed and cost. When trust goes up, speed will also go up, and costs will go down. When trust goes down, speed will also go down, and cost go up.” (Covey’s The Speed of Trust).

The bottom line is that when individuals trust each other, they are more willing to try new things because they know others “have their back”. A culture of trust allows individuals to more easily embrace the “unknown” as they feel they are “in it together” and they know they will be supported. This applies to teams and groups as well.

The main elements of trust are “character and competence.” The components of character are intent and integrity, and can be further detailed into caring, transparency and openness and honesty, fairness and authenticity. The components of competence are capability and results, and more specifically comprise of skills, knowledge, experience and reputation, credibility and performance.

​ProcureVision’s Trust Index quantifies and details the perception of individuals and teams around the components of trust. When you complement your change effort with our powerful Trust Index, you will gain key insights into your areas of strength and weaknesses and know where you need to add more attention. Let us help you succeed in your transformation.

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