Have you or executives you know doubled down on a strategy in the face of conflicting realities? What some could call self-confidence may be what Harvard Business Review calls "escalation of commitment" and spell doom for your company.
People are your greatest asset, especially during a change effort. Understanding their perspectives and including them in the effort and ongoing communications will enhance your chance of success! How do you engage with your people during change? Here is our change management framework.
Assessments are most often used in the hiring process to ensure the right candidate is selected for the role needed. But what happens afterwards? We believe in assessing our employees throughout their tenure within an organization.
How do airlines stay profitable AND keep customers happy when unforeseen events occur? Forbes believes the answer may lie in systems that analyze and present key data from various parts of the airline, in real-time, to present the complete customer experience.
What data would you like to see considered to improve the customer experience?