Shared Services
Business Case Development
Built a robust Business Case and Roadmap
to consolidate IT shared services to be delivered from a regional data center
instead of from individual countries in Latin America
to consolidate IT shared services to be delivered from a regional data center
instead of from individual countries in Latin America
Our Client
- Expense of running IT services was too high with little remaining for innovation and growth
- Client lacked a comprehensive global IT strategy, with each country having unique solutions which were costly and not scaleable.
- Competitors were gaining advantage by being more agile and flexible thus customer expectations were not being met.
Our Engagement
- Performed an assessment evaluating the consolidation of IT services throughout Latin America
- Developed Business Case considering investment required to build and equip a regional data center, labor reductions due to economies of scale and equipment reclamation
- Created Roadmap to plan the phases of implementation of regional data center
Our Results
- Decreased operating costs by delivering services from a single data center
- Standardized services resulting in consistent quality of support
- Streamlined vendor management process and contracts for equipment and labor
- Improved equipment inventory and refresh cycle management