Point of Sale (POS)
Replacement
Enabled client to make "build" vs. "buy" decision
on POS System to replace legacy lending platform that was
running out of capacity due to rapid growth of company
on POS System to replace legacy lending platform that was
running out of capacity due to rapid growth of company
Our Client
- Client was less than 18 months from a complete meltdown where they would be unable to handle more loans within their loan processing system
- The $700M client was growing at 30% per year in loan volumes & store locations
- Features of legacy system did not support changed business needs of company
- The architecture of the systems and databases did not scale
- The prior CIO was removed and a new CIO was brought in to fix the crisis
- Legacy system would not scale proportionately with 60% annual growth of company
- Client was experiencing frequent outages and long cycle time (4-6 months) to implement solution
Our Engagement
- Conducted a current-state assessment identifying gaps (including changed business rules & user needs, operational fulfillment gaps, reporting deficiencies etc.)
- Deconstructed system into domains & developed business requirements for each domain
- Created user stories & used story-pointing exercises to arrive at effort size for the components of the system
- Built a theoretical project plan showing how the features could be phased-in
- Established cost estimates for system development
- Assigned the requirements into an RFQ format
- Client requested quotes for off-the-shelf software
- Conducted a gap analysis, case study and built business requirements to generate RFQs for new solution
Our Results
- The IT organization was able to continue to support the current system without interruption
- Client was able to make an informed make-vs.-buy decision based on cost, disruption to ongoing operations and delivery schedules
- Brought the requirements up-to-date and closed gaps in business logic and rules that had changed since the legacy system was implemented
- Our requirements modularized the system so that new system features could be implemented in feature-by-feature instead of a "big-bang"
- Client purchased off-the-shelf software based on our specifications and customized it to their needs
- Enabled reduction of outages by 75% by improving design of system to allow for scaling
- Allowed new stores to be configured within 6 weeks