IT
​TRANSFORMATION

Operationalized our client’s technology transformation and left in place a
​completely self-sufficient transformation process and organization

Our Client

Client’s IT department had to deliver on the promise of a Transformation Plan but did not have the capacity or expertise to do so in-house

Our Engagement

• We operationalized the client’s transformation plan
• We built the technical, process and human infrastructure to enable the transformation
• We hired, trained and transitioned to full-time staff​

Our Results

Developed a working transformation plan, process, organization and governance, enabling client to:

• Increase market penetration by 15% in 5-years through mobile technology
• Unlock $27M in trapped value through pricing & yield management
• Improve customer experience and add $15M through enhanced website